Frequently Asked Questions

We stand behind the quality of our work with a satisfaction guarantee. If you’re not happy with any aspect of your cleaning, let us know within 24 hours and we’ll return to address any concerns at no extra charge. Our goal is to ensure every client is completely satisfied with our service, every visit.

Our pricing is transparent and based on your home size and specific needs. Recurring bi-weekly and monthly clients save 15% on every visit. We provide instant quotes online or over the phone with no hidden fees. Special services like deep cleaning, move-in/out, and post-construction cleaning are priced based on scope.

Absolutely. We're fully insured and bonded for your protection. Every team member undergoes rigorous background checks and multiple interviews before joining Elite Home Detailing. We maintain the highest standards in the industry to ensure you can trust the professionals entering your home.

During your initial consultation, we create a custom cleaning plan tailored to your exact preferences. While we offer standard packages, we don't believe in one-size-fits-all. Special requests like grills, ovens, or specific problem areas can be arranged. The same team returns each visit, remembering your preferences and following your customized checklist.

We proudly serve all of Howard County (Columbia, Ellicott City, Clarksville, Savage, Laurel, Elkridge, Fulton, Highland, Woodstock, Glenwood) and Montgomery County (Bethesda, Rockville, Silver Spring, Gaithersburg, Germantown, Potomac, Takoma Park, Chevy Chase, Olney, Kensington). Same-day service is often available.

Our Airbnb service includes complete turnover cleaning, linen changes, supply restocking, and property staging per your preferences. We can integrate with your booking calendar for automated scheduling, provide inspection photos after each clean, and handle same-day turnovers. We help maintain your 5-star cleanliness ratings with hotel-quality standards.

We understand plans change. You can reschedule or cancel your appointment up to 24 hours before your scheduled service at no charge. Cancellations within 24 hours may incur a fee. For recurring clients, we offer flexible scheduling - simply let us know if you need to skip or reschedule a cleaning.

No, our teams arrive fully equipped with professional-grade, eco-friendly cleaning products and all necessary equipment. If you have specific products you prefer us to use due to allergies or personal preference, we're happy to accommodate. Just let us know during booking or consultation.

Standard cleaning maintains your home's cleanliness with regular dusting, vacuuming, mopping, and sanitizing of kitchens and bathrooms. Deep cleaning goes further - baseboards are scrubbed, blinds are wet-wiped, ovens are cleaned inside and out, cabinet exteriors are detailed, and walls are spot-treated. Perfect for first-time clients or seasonal refreshes.

Elite Home Detailing was created to address gaps in the cleaning industry, including fair compensation. We pay our cleaners a living wage because we believe supporting service workers strengthens our community. This commitment shows in our low turnover, consistent quality, and the pride our team takes in their work. When you choose us, you're supporting fairness for local families.